A legal disclaimer

Privacy Policy
Last updated: 18/01/2025
Osprey Mechanical Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or contact us.

1. Information We Collect
We may collect and process the following information:

• Personal details such as your name, email address, phone number, and company name when you:

  • Complete a contact form

  • Request a quote

  • Email or call us directly

• Technical data, including:

  • IP address

  • Browser type and version

  • Pages visited and time spent on our website

This information is collected to help us respond to enquiries and improve our website experience.

2. How We Use Your Information
We use your information to:

• Respond to enquiries and requests

• Provide quotations and services

• Communicate with you about our work

• Improve our website and services

• Meet legal or regulatory obligations

We will never sell your data to third parties.

3. Legal Basis for Processing
We process personal data under the following lawful bases:

• Consent – when you submit an enquiry or contact us

• Contractual necessity – to provide requested services

• Legal obligation – where required by law

• Legitimate interests – to operate and improve our business
   

4. How We Store and Protect Your Data
Your data is stored securely and only accessed by authorised persons. We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.
We retain personal data only for as long as necessary to fulfil the purpose it was collected for, or to meet legal requirements.

5. Sharing Your Information
We may share your information with trusted third parties only when necessary, such as:

• Service providers supporting our business operations

• Legal or regulatory authorities if required by law

All third parties are required to keep your information secure and confidential.

6. Cookies
Our website may use cookies to improve functionality and user experience. Cookies help us understand how visitors use our site.
You can choose to disable cookies through your browser settings at any time.

7. Your Rights
Under UK data protection law, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to or restrict processing

• Withdraw consent at any time

To exercise your rights, please contact us using the details below.

8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of external sites.

9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please us our contact us page.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.